Frequently asked questions
How do I place an ORDER?
Choose your size/ colour options, add to cart and and follow the checkout steps for payment.
You can add more than one product, and as many as you like, before you check out.
How can I PAY?
We accept M-PESA and card.
Once you follow the checkout process, you will be guided to a payment page (safely powered by Paystack).
Once you’ve paid, look out for your payment confirmation via email.
Cash payments and cash on delivery aren’t available.
WHEN will I get my order?
- Your order will be ready within two weeks of purchase.
- We’ll message you on WhatsApp as soon as it’s ready, whether you’re picking it from us (free!) or having it delivered to your preferred destination. Delivery is arranged through our delivery provider, and the charge depends on your destination. We’ll confirm the cost with you before sending it out.
- If someone else will be collecting for you, just let us know in advance and we’ll arrange it.
- Note: Orders placed up to 14th December 2026 will be ready in 2026. Orders placed after that will be ready in January 2027.
- If you are ordering for the festive season, get your order in before 14th December 2026!
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What is the RETURN policy?
All purchases are final sale.
That’s why we do our best to give you all the details you need before you buy, so please take a moment to look through the product description, photos, sizes and colours, and you’ll know exactly what you’re getting.
If you are not sure about something, message us on WhatsApp and we’ll happily help.